Refund Policy

Our Commitment to User Satisfaction

Imagine you are using free tools to increase your productivity and the other person is paying money to get these services from other platforms. Which person is smart? It’s obvious, the one who is taking advantage of free tools with a wide range of lists. Currently, we are not charging any fee to utilize our tools in your daily routine tasks. To increase the user experience, we might need to add more functionalities. These premium features require development costs and maintenance costs.

We understand how important it is to have a clear and fair refund policy in place. Therefore, we intend to incorporate more features or services in the future. We care a lot about your happiness, and we promise to deal with any problems you have quickly and openly.

Refunds for Future Paid Services

In the future, we may offer our visitors premium features or paid tools. All of the tools are free but if some of them require high-cost development and maintenance, we might need your support. For this reason, you can give us financial support via purchasing premium features or paid tools.

We will ensure to provide you value for money tools but if you have technical problems, the service does not work, or any other genuine reason that keeps you from getting the stated benefit. In this way, you will be able to trust our services and we will soon fix that problem for you. Till then, there will be no access to premium features for that user.

Moreover, you have 7 days from the date of your purchase to email us at contact@toolssay.com to start the process of getting your refund. Here is the information you must add to avoid any delays:

• You can provide your name and email address so that we can streamline the process of inquiry.
• Date and details of the transaction so that we can match the transaction in our system.
• A clear explanation of the issue or reason for requesting a refund.

Our customer support team will look over your request and get back to you quickly, usually within 24 to 48 hours. If the problem is our fault and we cannot fix it in a fair amount of time, we will give you a complete refund right away.

When Refunds May Not Apply

Sometimes, the issue is not from our side and you are facing an issue internally from your device. In this case, you have to contact us as soon as possible; we might help you solve the issue. 

• Most people purchase a premium plan and they extensively use it, which is against the policy of Toolssay.
• System limitations might interrupt your working environment, which may cause errors on your system.
• Violation of terms and policy page.
• You will not get a refund if you have made the request after 7 days of the transaction.
• The paid feature was misused, resold, or used against our terms of service.

Moreover, please understand that we have a fair-use policy to stop anyone from misusing or abusing our services, especially when they are digital items or services that are given right away.

No Payment, No Refund Required

Currently, you can use all our tools without spending a single amount of money. All of the tools on Toolssay.com are free right now. This includes PDF converters, picture editors, SEO tools, code formatters, and calculators. Users do not need to pay or provide us their billing information to use our tools. For this reason, we are currently unable to accept the refund requests for free tools. Above terms are only applicable when we are offering a premium service.

Contact Us for Support

Toolssay is always happy to hear from you; we care about your trust and happiness. We are here to help you, whether you are utilizing our free tools or looking into a paid service in the future. Please don't hesitate to get in touch with us; we, as a professional company, will try our best to resolve your query. Our team is available to assist with all inquiries to resolve issues professionally and fairly.

Final Notes

We are working hard to provide you tools that are simple to use, most reliable, and free for everyone. Additionally, our team is dedicated to providing you the best product to save your time and effort. As we add more features, this policy may change to accommodate new services or pricing methods. This page will clearly show any updates so that you are always up to date.